Refund policy

Returns

We gladly accept returns on items in their original, pristine condition, unworn, with all original packaging, tags, and documentation intact, within 30 days of your delivery date.

Please note that as a small atelier, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping method, as O ZEY cannot be held liable for items lost in transit

Once your return reaches our studio and passes inspection, your refund will be processed within 10 business days to your original form of payment. 

A note on shipping: If your order qualified for complimentary shipping and the return brings your order total below our free shipping threshold, the cost of the initial outbound shipping will be deducted from your final refund amount

If you have any questions about your piece or need assistance initiating a return, please reach out to us. We are always here to ensure your experience with O ZEY remains nothing short of exceptional.

To initiate a return, please email ozeyinquiries@gmail.com with your order number.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ozeyinquires@gmail.com.